We know that finding the right agency partner can be difficult and time consuming. So we hope that by being transparent with the information below, we can provide some useful guidance that will save you some time in helping to establish if we might be a good fit for you or your project.
If you’re uncertain of anything, feel free to drop us a message – we’re always happy to talk.
What type of projects do you take on?
We only ever take on projects with a strategic outlook.
We’re driven by solving problems and seeing the needle move in some way, whether that’s increasing conversions, improving SEO results or any other objective you might be working towards.
Our consultative process and strategic approach to projects reflect this.
So if you have some ambitious goals to achieve, we’d love to hear from you!
What budget sizes do you work with?
The majority of our full projects sit between £30k and £100k, but project costs depend on the finalised scope and vary from project to project.
Our larger projects run into the £150k-£200k+ range.
We have a minimum project size of £25k, but this would be a fairly simple non-strategic project.
Our team sizes, structures, level of specialism, focus on quality, and strategic delivery processes mean we can’t viably deliver projects smaller than this.
How long do your projects take to deliver?
Since we were founded, we have delivered hundreds of website projects and we have ‘timesheets’ for most of them. Timesheets are what our team use to record what they’re working on each day, and how much time they spend on each project.
This means we know exactly how many hours of our team’s time have gone into a project, and can forecast timelines for projects of varying scopes very accurately based on historical data.
The biggest unknowns that are hard to forecast for are therefore the ones outside of our control, such as:
- how much time and resource our clients have available to commit to the project.
- any other dependent work taking place with third parties or internally (e.g. branding, copywriting, CRM) which could impact the website project.
- the total number of, and levels of alignment of, client side stakeholders involved in the project.
- how quickly our clients are typically able to provide feedback & sign off on milestones and deliverables.
With this in mind, we typically find our fully bespoke website design and build projects last a minimum of 10 weeks, whilst an average project sits around 12-14 weeks and larger more complex projects delivered in phases could last much longer. This of course all depends on the finalised scope and complexity.
What’s the best way to brief you?
We always recommend prospective clients invest time in a well written brief, even if it’s just in relation to initial strategy or discovery work.
It means that when you do reach out to potential agencies, you’re able to brief them in the same way and ensure you get proposal responses that are based on the same consistent brief.
The better your brief, the better the proposals you will receive.
If you’re not sure where to start on a website project brief you can find our brief template download here which should help to guide you on how to structure a good website design and development brief.
How do you qualify projects that are a good fit?
We’re fortunate to generally receive more briefs than we’re able to produce proposals for or take on, so we sometimes have to make tough decisions around which projects we feel are a good fit for us.
These are some of the things we consider before deciding whether we’re able to produce a proposal for a project:
- How many agencies the brief is being shared with.
- Whether there is a past working relationship with any of the agencies.
- Whether the budget is signed off and a good fit relative to the scope.
- Whether the desired delivery timeline aligns.
- If the client is seeking a partnership focused relationship.
How do you deliver proposals and pitches?
We only ever deliver our proposals in presentation deck form, in person or over a video call screen share, and we request all stakeholders are in attendance.
After delivering the presentation, we then share a PDF copy of the proposal deck and/or a recording of the video call presentation if requested in advance.
We never blind submit written proposals by email without any interaction, as we feel passionately that paragraphs of text on sheets of A4 are a terrible medium for communicating exciting digital projects!
Being able to talk through our proposals with our clients and showcase relevant work and ideas is much easier, effective, interactive, dynamic and engaging for both client and agency. It also gives our clients a chance to ‘meet us’ and get a feel for working with us!
How soon can you start a project?
We can typically start a project within 2-4 weeks of confirmation, but we usually have multiple proposals pending and our schedules can change at short notice, so the more notice we have, the sooner we can secure a start date.
Once a project is confirmed, we need to:
- Put in place a signed Master Service Agreement
- Draft the initial Statement of Work (SoW)
- Have the Statement of Work reviewed and signed
- Issue the deposit invoice for the project
- Run an internal team project briefing
- Prepare for the client project kickoff
- Sometimes carry out some pre-kickoff planning and research
- Prepare a client kickoff presentation deck
There might also be some steps we need our clients to take before we can formally start a project, such as filling out some of our briefing templates or questionnaires.
All of the steps above can easily take a couple of weeks, but often more if you have legal, procurement or C-Suite sponsors that need to review documents so it’s worth building this into your timelines.
Do you work with existing ‘off the shelf’ WordPress themes or templates?
No, we only ever deliver bespoke projects that are fully designed and developed from scratch.
Our enterprise clients work with us because they are serious about optimisation on all fronts. This includes speed, security, code quality, scalability, SEO etc.
The only way of achieving these things to the level our clients require is through custom WordPress design and development, so all of our websites and WordPress themes are handcrafted from scratch for every client.
Do you take on ad hoc change requests or small projects to existing sites that you didn’t build?
No, if your site has been delivered by another agency, we generally are not able to help on an ad hoc basis and usually only take on full strategy, design and build projects.
However, we do sometimes take over retained development, support and maintenance for client’s sites built by another agency. We only take on this kind of work as part of a monthly retainer that includes retained time, support & maintenance.
If we built your site originally, we will of course be able to assist with ad hoc projects, change requests, new features or enhancements.
Do you take on ‘development only’ projects?
No. Whilst we get invited to lots of ‘build only’ or ‘development only’ projects, we don’t tend to take these on.
We’re driven by making an impact, and we can only achieve this by shaping things from the beginning by taking on end-to-end strategy, UX, design and development projects.
For existing clients that we delivered a website for originally, we do of course carry out ‘development only’ change requests and enhancements.
Do you take on white label projects?
No. Whilst lots of agencies ask us to deliver projects behind the scenes for their clients, we don’t take on this kind of work. We only ever work directly with clients.
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